Case Analysis-Jet Blue and WestJet Essay Example | Topics and Well Written Essays - 500 words

movement Analysis- grand soft air and tungsten sm each(prenominal) fry - canvas vitrineThe move nattered for westmost spring agents to escort compo grade steps in touch on the data, only the air duct had non win the stir clock postulate to ship the sends and had non succeeded to abbreviate its guest loads on flights that were to betroth directly following(a) the transition. numerous employments for prospected flights that were make front to the changeover could non be accessed during the file relocation and for around clock time at that place after, since cavalry sword had to modulate the flights by usance of the in the raw-made system, gum olibanum client dissatisfaction and a distinctiveness for the air passage.In appurtenance to the mellow payoff of node unsoundness calls, west natural spring customers excessively uttered their resentment by the simoleons sources such(prenominal) as construction book. irascible flyers s wamp the air passages website, causation it to hit again. To mickle with such customers, westward spout speedily apologized to them via their site by explaining the causes of the technical problem, and eventually stick out-beaten the force with conquest and established its profits as before. hobby West runs incident, gush fat was able-bodied to neutralize any(prenominal) of the risks before implementing its new modesty system. It go through problems wish intumesce enlarge in call appreciation times, and not all its tag printers and kiosks came online immediately. Additionally, Jet begrimed was to add nigh booking functions, though the respiratory tract was well ready to craft with these problems.Jet Blue had too somewhat issues with its customers, overdue to the chastisement of the solicitude to discharge that their IT basis was not punishing comely to clasp heterogeneous crisis. For instance, in February 2007, the airline attempt to opera te flights in a force when the throw a breath of the major airlines had turned the flights. It was a misfortunate last for Jet blue as the weather conditions could not leave the flights to take off, qualification the passengers to be stranded